Returns Management Software
How good is the visibility into your product returns process? ReadyReturns is a robust product returns management software designed to enhance customer service while delivering detailed visibility into every return. ReadyReturns is a hosted solution that can be rapidly integrated into virtually any retailers web site. Its a customer facing solution that delivers the tools for customer’s to handle their own returns. Press Release
As each return is processed, ReadyReturns creates an integrated packing list and UPS return label. This information is instantly relayed to the Administrative Dashboard. Just like it sounds, this password protected administrative screen is a window into all product returns activity. The high level view shows a convenient list of orders that have been initiated into the returns process by customer’s using ReadyReturns. Clicking on any order shows the detail view, offering a look into the full return information. Displayed as a packing list view, it shows the customer’s comments, item(s) being returned, tracking and label information, and any changes that have been made to the customer’s address.
With this kind of advance notice into every return, retailer’s know what to expect in terms of gross return volume and the product detail of each box received. Just as valuable is the advance notification of tracking numbers for every potential return. Beyond tracking packages, an unused tracking number will tell the retailer that the consumer decided keep his or her purchase.
Setting the Rules for Returns Management
The returns management software features of ReadyReturns include a global settings administration screen. With this screen the administrator can easily add or adjust how the system interacts with returning consumers. Setting essential business rules, such as adding the terms and conditions for a product return, or predetermining ground service for every shipping label generated, are entered here.
ReadyReturns delivers a rewarding user experience to both consumers and administrators. With powerful cost and time saving features integrated into a common sense work flow, ReadyReturns is a complete product returns system. Get it today, free for 60 days!