For many retailers, product returns are part of the everyday cost of doing business. But with the right tools, product returns can be handled efficiently, and used to increase customer service and create upsell opportunities.

Product returns software like ReadyShipper, is a customer facing, web-based solution. Integrated into the pages of any retailer's web site, shoppers revisit the site where they made their purchase to process their own return. How it works is simple. The returning customer logs into ReadyReturns using their order number and email. Once inside the system, the customer can view their order information, choose to return or exchange items, and even add a comment. ReadyReturns then generates an RMA number and all-in-one packing slip and prepaid return shipping label from the users printer.

This product returns software requires no technical expertise from the user. The solution is quick and cost effective to implement, and promises to reduce customer service costs while delivering a positive and rewarding experience to customers. Try the ReadyReturns demo.

Using Product Returns Software for Upsell Opportunities

ReadyReturns is a customer service efficiency tool. It is also a tool to drive existing customers back to a retailer's web site for new upsell opportunities. The customer's experience can be used to promote sale items, seasonal specials, or introduce "like" or complementary products.

Because ReadyReturns can be installed into virtually any page on the retailers web site, the retailer controls the user's experience. Introduce unique menus to showcase new items, even new web stores. Every retailer's site was built as a sales device, and how retailers approach returns should be no different.

See product returns in a different way. With the right product returns software, any retailer can turn a return in to a sale. For more on ReadyReturns, see the press release or contact us today.