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TrueShip Releases ReadyReturns – Online Product Returns Solution

Scottsdale, AZ, United States, 01/12/2007 – TrueShip™ announced today the release of ReadyReturns, a web-based product returns solution designed to enhance customer service while reducing the costs of returns.

ReadyReturns is a hosted solution tailored to give consumers the ability to process their own product return or exchange online. Quickly implemented into the pages of any website, shoppers can now revisit the site where they made their purchase to generate their own RMA number, packing slip and prepaid return shipping label.

Return logistics becomes a big issue after the holidays, when merchants are hit hardest. Many do not have the staff or processes in place to cost effectively handle returns. ReadyReturns delivers relief to these merchants with a flexible and user-friendly system. Of key importance is the merchant’s visibility into returns that are either in transit or pending shipment. The ReadyReturns administrative dashboard shows real-time return activity, tracking numbers, and individual product return details. The dashboard is instrumental in setting the general terms and conditions for returns, as well as shipping method. It also provides a versatile flat file export of results.

“Any merchant that has had a taste of manually processing and issuing returns labeling will see the immediate value of ReadyReturns”, comments Chris Dunn, TrueShip’s Director of Operations. “The consumer processes the return and prints the return document in just a few steps, while the merchant has full visibility into the process. What’s even better is that if the consumer has a change of heart, and keeps the purchase after printing a label, there’s no shipping charge to the merchant. Shipping is only billed by the carrier if the label is actually used.”

About ReadyReturns 2.0

ReadyReturns is available today as a subscription-based solution. Affordable and quick to implement, ReadyReturns is designed as an effective stand-alone system, expandable to fully compliment the merchant’s existing software investments.

Read the NewsWireToday Press Release